Resolving issues within the Student Disability Center
The SDC staff is committed to working with and for each student who comes into the office. However, it is also recognized that not all students will be satisfied with their interaction with the staff of SDC.
If a student has a complaint about any of the staff in the SDC, the student is encouraged to contact the SDC director to help resolve the issue. If the student has a complaint about the SDC director, the student is free to contact the Office of the Vice President for Student Affairs to help resolve the issue.
When a student requests specific accommodations, an SDC specialist will consider all relevant information provided by the student to determine whether or not the request is reasonable as an accommodation. If a student feels the decision made is not appropriate for their needs, the student can meet with the SDC director to further discuss the student’s situation and to see if any changes can or should be made.
If the student is still dissatisfied with the outcome of their request for an accommodation, the student can avail themselves of other resources to help resolve the issue including meeting with the Student Resolution Center or by contacting the Office of the Vice President for Student Affairs.
If the student feels the SDC decision is discriminatory, the student is free to file a complaint with the Office of Equal Opportunity (OEO) as described below.
Resolving Issues with Other Entities on Campus
If a student encounters an issue with an instructor or staff member where they feel they are being denied equal access or discriminated against they are first encouraged to contact the SDC to see if staff can resolve the issue. The accommodations specialists and the director will work to resolve the issue without escalating the situation. However, if the issue is not able to be resolved the student may need to file a formal complaint.
Students wishing to file a formal complaint of discrimination need to contact the Office of Equal Opportunity (OEO). Once the complaint is filed OEO will conduct a thorough investigation and work to resolve the situation.
Students who file complaints are protected from any retaliation.
If a complaint involves being denied a certain accommodation, the student will be granted the accommodation until the issue is resolved.