June 25, 2020

FAQs

Fall 2020

In June, we sent out a Returning to Campus Needs Assessment Survey and collected all of your frequently asked questions (FAQs) and concerns from that survey and answered them in the following page. If you have more questions, please contact sdc@colostate.edu or 970-491-6385.

Disability Accommodations

The SDC TILT 121 campus office will remain closed through July 31, 2020, though the SDC is still open remotely and working with students via phone, email, and video chat during our regular business hours Monday thru Friday 7:45am-4:45pm. The Alternative Testing Center will be open Monday thru Thursday 8:00am-10:00pm and Fridays 8:00am-5:30pm. While we are working remotely, please note:

  • You may receive a call from a blocked or out-of-state area code because we are using cell phones while working from home. Please still answer so we can get back to you as soon as possible.
  • The best way to make appointments is to send us your top 3 available times during our business hours for the next week with your CSU ID number to sdc@colostate.edu. We look forward to meeting with you!

After July 31, the SDC will begin announcing plans for reopening the physical TILT 121 office and protocols for meetings, services, and accommodations.

Note: The SDC Lory Student Center satellite office will remain closed throughout Fall 2020.

As always, accommodations are based on an individualized, case by case assessment of individual needs. We are consistently communicating out to students who have already identified as having compromised immune systems or underlying health conditions that may present further barriers for fall 2020 semester. If you are a student with an underlying health condition (e.g. autoimmune disorder, asthma, diabetes, lung, heart, or kidney disease, etc.) and you have concerns about your access this fall, please reach out to your Accommodation Specialist directly, or contact sdc@colostate.edu or 970-491-6385.

In working with the University community, we have some recommendations and options for our students who are specifically concerned about exposure to virus(es):

  • Whenever possible, work with your academic advisor to identify online courses that satisfy your program requirements to allow you to limit physical contact with students, faculty, and staff. If you have already registered for fall, there is still time to consult with your advisor and Accommodation Specialist to attempt to find online courses that fit your needs. You may even find that a combination of face-to-face courses and online courses will sufficiently reduce your exposure risk.
  • If equivalent online courses are not available, you, your advisor and Accommodation Specialist will consult with your academic department to request a potential course waiver, substitution for another available online course, or find another potential available solution.
  • For students who have an elevated risk of hospitalization and complex medical needs associated with respiratory function, and the above options have already been explored and still courses are not available, the Accommodation Specialist will contact your professor to explore options such as remote lecture participation and attendance for those courses that are required for your program of study.
  • If your course is a lab course and remote access is necessary because no other option is available to accommodate your needs, then the Accommodation Specialist will work with your professor to identify options for remote completion of lab work, which may vary from lab course to lab course and even from lab to lab in the same course due to the setup and requirements of each lab.

Students requesting a course arrangement that IS NOT an accommodation based on disability need to work directly with their advisor. If you are requesting an arrangement based on a family member you live with, roommate, or close contact that has a compromised immune system or underlying health condition that makes them more susceptible to COVID19, please contact your advisor for options and arrangements.

The SDC has been working with partners across campus to finalize logistics that will allow the Alternative Testing Center to open for IN PERSON exams during the fall semester, to all students who use testing accommodations from the SDC. To ensure public health guidelines we will be utilizing extra rooms on campus to proctor exams. If you are a student who has testing accommodations and have an IN PERSON exam this semester we would encourage you to schedule that with us via our website at  Schedule an Exam. Some important things to note are:

 

  • You need to Schedule exams that are in person, 7 days in advance.

o   You can schedule all your exams for the semester as soon as you learn of them. You do not have to wait until there is exactly 7 days before your exam to schedule.

o   If you are experiencing issues scheduling exams on our website, or have not used the scheduling site before, please connect with us via email at sdctest@colostate.edu, Alisha.Zmuda@colostate.edu or give us a call at 970-491-3574.

  • Check your email: You will be receiving emails throughout the semester about room locations for your exams from the SDC.

o   Since we are utilizing extra space on campus you may not always be in the same location for exams you take with us. Please be checking your Colorado State email for that information.

  • We will still be proctoring exams online for the following accommodations:

o   Reader/Scribe

o   Assistive Technology

  • If you have either of these accommodations and have an online exam please contact us at least 7 days prior to the exam to set that up with us.

 

For students who utilize accommodations for alternative testing, but have ONLINE exams, you will need to connect with your instructor about the proctoring platform the class will be using. The SDC WILL NOT be able to proctor any ONLINE exams in the Alternative Testing Center. We will still be here to support you if you are experiencing barriers to receiving your accommodations or have questions about how your accommodations will be accessible in an online format.

 

The Student Disability Center will be following all health precautions put in place by the University. You will be asked to wear a face covering to/during your exam, and to wipe down your space with disinfectant wipe prior to the start of your exam and after you have finished. We will also ask that you maintain physical distance when at the office, checking in with the proctor, and when taking your exam. We will be utilizing extra rooms that allow for physical distance between students taking exams. If you have any questions about this please connect with us via phone at 970-491-3574 or over email at sdctest@colostate.edu .

 

We appreciate your understanding as we have worked through the logistics of alternative Testing for the Fall 2020 semester. If you have questions, concerns, or need further informaiton about how to schedule an exam please connect with Alisha Zmuda the Coordinator of Alternative Testing Accommodations via email at Alisha.Zmuda@colostate.edu or at sdctest@colostate.edu, or over the phone at 970-491-3574.

  • If you are taking a CSU Online course and your exam is proctored, you will be utilizing HonorLock for your exams.
  • If you are taking a face-to-face or hybrid course and your exam is proctored, generally you will be utilizing Respondus.
  • If you have accommodations for reader, scribe, or assistive technology, please contact Alisha.Zmuda@colostate.edu to arrange these accommodations with the online proctoring system. 

If you would like to request Housing Accommodations or Exemptions to the one-year live-on requirement based on a medical condition or disability, please contact the SDC by email sdc@colostate.edu or phone 970-491-6385.

In the interest of safety and community health, the SDC will continue participating in social distancing, and to minimize risk to our students, staff, and campus community, we will suspend van transportation services for fall 2020 semester. We recognize suspension of these services impacts our campus community. There are a number of alternative solutions to accessible transportation on and off campus:

If you continue to experience transportation issues on campus, please connect with your Accommodation Specialist to review additional options for accommodations for fall 2020 semester.

Typically, yes. We are committed to continuing your already approved accommodations through the SDC in the fall 2020 semester. For instance, if you were approved for 1.5 extended time on exams, then you will still receive these accommodations for your online, hybrid, or face-to-face courses though this may look different depending on the type of course. Make sure to complete your Accommodation Letter Request Form to ensure the SDC knows your fall schedule is ready to go. We can then send your accommodation letters to your fall professors so they can provide these accommodations. We will begin sending accommodation letters requested for fall after August 8 (when the summer semester has ended).

That being said, there may be some accommodations you were approved for in the face-to-face setting that no longer make sense or appropriately accommodate you in the online or hybrid setting. For instance, you may have been approved for a copy of PowerPoint materials in advance of class for in-person coursework to allow you to prepare for the class and follow along with notes. In an online class, this accommodation may no longer be necessary if the accommodation is built-in to the very nature of the course if the PowerPoints and presentation materials are already provided. However, this doesn’t mean that you necessary have equitable access in this course. Are you having difficulty with following pre-recorded lectures? Is it difficult to take notes and listen to the video at the same time? This may be an indication that an accommodation is still necessary for your online course.

There are many other ways you can experience access barriers in online classes that you may not have experienced in face-to-face classes. If this is true for you, reach out to your Accommodation Specialist or contact the main office sdc@colostate.edu or 970-491-6385 to discuss adjusting or adding accommodations that suit your individual access needs.

Screens

Spending time on screens can trigger migraines, cause eye fatigue, and any number of additional challenges. If you have challenges with navigating screens with online classes, here’s some helpful resources:

Operation System Accessibility Features

Whether you have iOS, Windows, or other operating systems, there are built-in accessibility features (free) that make accessing your class even better!

Note: The above resources are courtesy of the Assistive Technology Resource Center (ATRC). Students may work individually with the ATRC upon referral from the Student Disability Center.

Additional Support

If you need additional support to access your online classes and learn effectively, contact your Accommodation Specialist or the main office at sdc@colostate.edu and 970-491-6385.

We understand that there are still internship and practicum requirements for students to graduate this coming semester. If you require accommodations for your internship or practicum to complete your degree requirements, please contact your Accommodation Specialist or the main office at sdc@colostate.edu and 970-491-6385 to request accommodations.

If you are a graduate student or student employee and would like to request accommodations for fall, please work with the Office of Equal Opportunity to request workplace accommodations.

In RamWeb you can find out if your classes are face-to-face, online, or hybrid courses (or some combination of these) by referring to the course location.

  • Face to face courses will have a location listed with a physical building and room number. Example: Eddy Hall 120
  • Hybrid courses will list both “Online” and a physical location. Example: Eddy Hall 120 Online
  • Online courses will list “Online” as the location for the course.
    Face-to-face, hybrid, and online section view on RamWeb

No. We do not have the ability to provide online access for all face-to-face classes to every student, as not all of our classrooms are set up to allow for this. If you desire to take your courses online for fall 2020 semester, we encourage you to consult with your academic advisor to find online courses, hybrid courses, or alternate courses that are online to reduce your face-to-face coursework.

If you require remote access as an accommodation due to an underlying health condition or compromised immune system, and there is no other online or remote option for your course, please contact your Accommodation Specialist or the main office at sdc@colostate.edu and 970-491-6385.

Online classes are available for any student who wishes to enroll (provided seats are available) that fit your degree requirements. You can work directly with your Academic Advisor to identify online courses that fit within your program of study, and you can also consult the CSU Online course catalog. Many All University Core Curriculum (AUCCs) are available online. You can sign up for these courses in RamWeb by searching for online courses.

Many students have asked us this question in a number of forms. “When will things return to ‘normal’?” “When will classes, campus, and work go back to where we were before the pandemic?” We understand this question often comes out of a desire to return to the comforts of what is familiar when the future is so uncertain. As we look ahead, we can grieve our losses and honor the toll on our energy and mental health, and also work to develop ways to support ourselves and each other as we enter into a new chapter of our lives. We cannot necessarily put a universal end date on our sadness, grief, or the impact on our families and loved ones. But we can acknowledge and respond to our emerging needs as we continue on.

What are your methods of coping with stress and grief? People vary on their response to such impactful situations, and some responses are more helpful than others in healing and coping with grief and stress. No matter what, we know you are doing the very best you can. You might be super energized by DIY projects as a helpful distraction, or maybe you find it helpful to zone out binge-watching Netflix. Whatever works for you, give yourself grace for the ways in which you are coping with such anxiety.

Perhaps you are not looking to the past, but are wanting to plan for the future when the pandemic is “over” and you can travel, see loved ones, and eat out at restaurants. While it is wonderful to plan for the short-term, the reality is that we do not know when the virus will be contained which can impact long-term plans. So, when planning, try to make small, short-term plans that are achievable and add to your joy and happiness. This can be anything from finishing that one project that never gets done at home, writing a letter to a loved one, or creating a new routine in your day such as drinking more water or engaging in physical activity.

Additional tips for coping with stress:

  • Keep up your daily hygiene, consistent eating, physical activity, sleeping and hydration
  • Increase activities you find enjoyable, such as relaxing activities, uplifting or educational podcasts, finding new music, and positive social interactions
  • Make your environment more enjoyable, related to such things as music, sound, smells, light, physical comfort, conflict resolution

For additional resources and support in managing stress and anxiety in these uncertain times, we encourage you to reach out to CSUHN Counseling Services for free counseling about strategies to cope with the pandemic, job insecurity, the impact of anti-Black racism and more. To make an appointment, you can call 970-491-6053. If you are in need of immediate assistance, call 970-491-7111 (available 24/7).

For continued updates and announcements about COVID-19 response, recovery, and fall planning, please reference the COVID19 Recovery Site.

Campus Services

For updated information about academic support and tutoring, visit The Institute for Learning and Teaching (TILT) site. For now, here are some things you can do to prepare for fall semester:

In particular, you might want to check out:

We will continue to update the following information about campus resources and services as we learn more:

  • Morgan Library: Now open! Please see their website for hours and resources available.
  • Lory Student Center: The LSC moved to virtual operations in March and is currently working on a reopening strategy. Dining venues within the Lory Student Center will continue to be inaccessible while the LSC is operating virtually. All LSC Business Partner locations are currently inaccessible; however this page will be updated as soon as reopening details are solidified. Check the LSC website for updates and additional information for reopening plans.
  • Bookstore: CSU Bookstore and RamZone will continue to operate exclusively online until reopening plans are solidified . Check back frequently for more updates, and Click Here to learn more about Free Shipping Options, Free eBook Access, Curbside Pickup, Rental Return and Sellback Info. For urgent Bookstore questions, please call (970) 491-3939.
  • LSC Food Pantry: Summer food pantry hours Wednesday 3pm-6pm, Thursdays 8am-12pm, Fridays 10am-1pm at the LSC Theatre. Keep updated on their website.
  • Campus Recreation:  Campus Rec is currently closed but is planning for reopening this fall.

If you are experiencing financial stress related to the pandemic and disruption of campus operations, we encourage you to apply for CARES Act Emergency Aid. Awards are between $500-$1500 based on financial need and students must fill out the most recent FAFSA.

Even if you believe you will not qualify for CARES Act Emergency Aid, and you still are experiencing financial stress, we encourage you to contact the Office of Financial Aid to see what other options are available. You can email FinancialAid@colostate.edu to received direct support.

Please see the https://housing.colostate.edu/covid-19 website for updates about move-in, housing, and dining services updates. You can also view the Fall 2020 Housing FAQs.

Yes, there will be some limited grab and go dining options, as well as mobile dining orders for pickup and physical distancing in dining halls. Please see the https://housing.colostate.edu/covid-19 website for updates about move-in, housing, and dining services updates. You can also view the Fall 2020 Housing & Dining FAQs.

CSUHN’s Counseling Services continue to provide support in a number of ways. As a CSU student, you can take advantage of any of these remote options:

  • Remote drop-ins by phone 970-491-6053 M-F 9am-3:30pm
  • For after hours emergency mental health crisis support, call 970-491-7111
  • For emergency care and after hours support for medical conditions, call 970-491-7121
  • Silvercloud online modules for everyday life based in principles of cognitive behavior therapy (CBT)
  • You @CSU 24/7 access to 40+ resources related to COVID-19 related stress
  • Find additional resources at Additional Health & Well-being Resources during COVID-19

Health Precautions

CSU is taking public health precautions before and during the fall semester. For information about these precautions, check out the public health precautions -during the semester website and pre-semester public health precautions. Also consult the contracting tracing, COVID testing, and how-to-guide sites for details on health guidelines.

Masks are required unless you have been approved for an accommodation based on a health condition or disability. If you have a health condition or disability that impacts your ability to wear a mask, you may request an adjustment, with appropriate medical documentation, by submitting the Student Request for Adjustment to COVID-19 Requirement. Please check back for more information, and information will be provided to students via email and on the Keep Learning website.

CDC Guidance on Face Mask Accommodations:

According to the Centers for Disease Control and Prevention, wearing a mask is critical to preventing the spread of the virus that causes COVID-19. Alternative face coverings should only apply to limited circumstances, such as when medical or mental health conditions are exacerbated by the mask.

The CDC provide the following guidance regarding who should wear a mask and related accommodations (see link https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-guidance.html#not-wear):

Who Should Not Wear a Mask

Masks should not be worn by:

  • Children younger than 2 years old
  • Anyone who has trouble breathing
  • Anyone who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance

 

When to consider adaptations

  • Wearing masks may exacerbate a physical or mental health condition, lead to a medical emergency, or introduce significant safety concerns.
  • Adaptations and alternatives should be considered whenever possible to increase the feasibility of wearing a mask or to reduce the risk of COVID-19 spreading if it is not possible to wear one.

Examples of when accommodations or alternatives should be considered:

  • Those who interact with people who are deaf or hard of hearing who may rely on lipreading to communicate.
    • Consider wearing a clear mask.
    • If a clear mask isn’t available, consider whether you can use written communication, use closed captioning, or decrease background noise to make communication possible while wearing a mask that blocks your lips.
  • Some people, such as people with intellectual and developmental disabilities, mental health conditions or other sensory sensitivities, may have challenges wearing a mask.
    • The CDC advises they ask their healthcare provider for advice.

Additional information

  • Masks with exhalation valves or vents do not prevent the person wearing the mask from transmitting COVID-19 to others and the CDC does not recommend these masks.
  • A face shield is traditionally and primarily used for eye protection for the person wearing it. At this time, it is not known what level of protection a face shield provides to people nearby from the spray of respiratory droplets from the wearer. There is currently not enough evidence to support the effectiveness of face shields in preventing the spread of COVID-19; the CDC does not currently recommend use of face shields as a substitute for masks.
    • However, here are some CDC considerations for individuals who must wear a face shield instead of a mask:
    • Although evidence on face shields is limited, the available data suggest that the following face shields may provide better source control than others:
      • Face shields that wrap around the sides of the wearer’s face and extend below the chin.
      • Hooded face shields.
    • Face shield wearers should wash their hands before and after removing the face shield and avoid touching their eyes, nose and mouth when removing it.
    • Disposable face shields should only be worn for a single use and disposed of according to manufacturer instructions.
    • Reusable face shields should be cleaned and disinfected after each use according to manufacturer instructions or by following CDC face shield cleaning instructions .

The University is taking pre-semester and fall semester public health precautions to prevent the spread of illness. Course activities will vary depending on the requirements of the course:

Lecture:

  • To maintain physical distance, students will be seated at least 6-feet apart in classrooms
  • Professors will be required to wear masks/face coverings in the classroom and to maintain a 6-foot distance from students while lecturing
  • Students are required to wear masks/face coverings in the classroom
  • Disinfecting wipes and hand sanitizer will be provided to students to disinfect their work spaces after each class prior to the next class coming in
  • Depending on the size of the class and capacity of the rooms, your class may operate on a rotating lecture schedule to minimize classroom population
  • If you need additional lecture/ classroom accommodations in your course, please contact your Accommodation Specialist or contact the main office at sdc@colostate.edu and 970-491-6385.

Labs:

  • Lab work spaces will be distanced 6-feet apart
  • Disinfecting wipes and hand sanitizer will be provided to students to disinfect their work spaces after each class prior to the next class coming in
  • Professors will be required to wear masks/face coverings in the classroom and to maintain a 6-foot distance from students while lecturing
  • Students are required to wear masks/face coverings in the lab
  • If you need additional lab accommodations in your course, please contact your Accommodation Specialist or contact the main office at sdc@colostate.edu and 970-491-6385. 

Field Work/Practicum:

  • Consult with your field work, internship, or practicum supervisor about your work space, health precautions, and daily sanitizing routines
  • If the work can be adjusted and satisfy your learning objectives and work requirements, you may be able to work remotely during this semester
  • You are required to wear a mask/face covering in your field work/practicum/internship setting
  • If you need additional internship/field work/practicum accommodations, please contact your Accommodation Specialist or contact the main office at sdc@colostate.edu and 970-491-6385.

No. You are the only person who can make an informed decision about your health and safety this fall semester. If you do not feel safe about taking face-to-face classes this fall due to the pandemic, you can select to take courses online or through hybrid options (part online, part on campus). Since CSU has committed to reopening campus and providing 80% of coursework in person, it may be the case that there aren’t online equivalents of each and every face-to-face course you may need for your program of study. If this is the case, you may decide to choose an alternate class that satisfies the degree requirements, or take a reduced courseload to avoid attending campus courses.

If you have an underlying health condition or compromised immune system, and you need accommodation for accessing your coursework remotely, please contact your Accommodation Specialist or the main office at sdc@colostate.edu or 970-491-6385.

Finding a good study space is already hard, and doing so during a pandemic may be even more challenging. Here are some ideas for places to study while on campus and working from home.

On-Campus:

  • Plan study times with your roommate and trade off time spent in your room to encourage study time with a good amount of breaks.
  • Are you energized by the outdoors? Find a spot on the Oval, under a tree, around the LSC plaza or anywhere you feel inspired.
  • Reserve a study room in the Behavioral Science Building, Morgan Library, or other buildings

At Home:

  • Create an area that is just for studying that no one else uses. This might be a corner, desk, countertop, or even a spot on your back patio.